Frequently Asked Questions

Everything you need to know about shopping with General Games

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for games and accessories?

We offer a 30-day return policy for unopened items. If the product is defective, please contact our support team within 14 days of receipt for a full replacement or refund.

Are the board games and collectibles you sell authentic?

Yes, we source all our products directly from authorized distributors and publishers to ensure 100% authenticity for every item in our store.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary based on the destination country.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I track my order once it has been placed?

Absolutely. Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.